(Jin Gong), customer experience business group cloud customer service manager Fan Jiale (electric mother), as well as Shenzhen Canyou Group Vice Chairman Liu Yong, Zheng Weining Charity Foundation Secretary General Liu Navy, Executive Deputy Secretary General Huang Feihong, Canyou electronic good service general manager Zhang Weijiang in Henan Province, accompanied by Henan Provincial Federation of Disabled, Kaifeng City, Kaifeng municipal leaders, Kaifeng City, such as the leadership of the Canyou of the Employment Base in Henan Province, investigation and research of Taobao cloud customer service employment project for people with disabilities.

At 8:40 a.m., a forum was held in the conference room on the 20th floor of the Henan Canyous' Federation, Sun Lizhong, vice president of the provincial Canyous' Federation, Wang Hongfei, director of the provincial employment service center, and Lv Jianfeng, deputy director of the provincial employment service center attended the forum, and reported to the Central Canyous' Federation and the comrades of Alibaba's inspection of the employment of people with disabilities in Henan Province, focusing on the specifics of the cloud customer service project and the work of the experience of the Henan Province, to take the project as a provincial Canyous' Federation to promote the province's This program is the focus of the provincial disability federation to promote the accurate poverty alleviation for people with disabilities in the province.

Mr. Wang Shaojun, Chairman of the Board of Directors of Henan Canyou, led the group to visit the e-commerce training area, cloud customer service work area and handmade production area of the employment base. At present, the base has trained more than 1,000 people with disabilities, centralized and decentralized placement of more than 800 people, and actively explore the Internet + era, the training of people with disabilities, employment, incubation of innovative models.  

        The relevant persons in charge of the Central Canyous' Federation and Alibaba in the cloud customer service workspace, in-depth exchanges with the clouds, detailed inquiries about the work of everyone in the base and the onboarding of the problems encountered in the work, listen carefully to the clouds to share the feelings of the work, record the work of everyone put forward the proposal.

Cloud Song Guanjun as the base of the first batch of onboarding students, starting from a zero base, actively work hard, use the time of others to rest and continue to study, the level of skills continue to improve, not only become the team's highest-paid star, but also become the team's excellent teacher for the new trainees to solve the problem.

Cloud Li Fangfang, sunny and confident, known as the base of the "wheelchair angel", usually study hard, known as the model of the newcomers, on the job, the skills are even promoted to the third level, due to physical inconvenience as well as the love of the Internet, cloud customer service positions to cherish.

After the exchange with the clouds, we continue to talk and exchange in the conference room. Wang Shaojun, the chairman of the board of directors of Henan Canyou Employment Base, introduces the work situation and operation mode of the base to the leaders in detail. The base builds an integrated platform of training, employment and incubation for disabled students, and provides free accommodation and a barrier-free working environment so that everyone can study and work without worries, and the students help each other, bring in the old to bring in the new, grow up fast, and steadily increase their incomes. All parties fully affirmed and highly praised the work of the base, and hoped that the Canyou in Henan would summarize the experience, continuously improve, and form a replicable and successful model, so as to realize dignified employment and self-support for more people with disabilities, and to realize the value of life and dreams.

In the afternoon, the research group drove to Kaifeng Canyous Employment Base, accompanied by the Deputy Secretary General of Kaifeng City, Mr. Yang Shijing, and the Chairman of the Municipal Canyous' Federation, Mr. Peng Guanghui, and other leaders, to visit the Canyous' employment base of Henan Yunworld Internet Science and Technology Development Co.

We visited various departments of the company's employment base for people with disabilities, such as cloud customer service training department, cloud customer service onboarding department, bianzhi embroidery production department, etc., to know in detail about the current working situation of people with disabilities. In the process of the visit, the Alibaba colleagues understood the various needs of the clouds, collected various suggestions put forward by the clouds, and encouraged them to continue to work hard to make constant progress.

 Cloud Pei Pei due to an unfortunate accident a few years ago, resulting in paralysis above the thoracic spine, but also had a period of despair about their own future life path, since joining the cloud customer service team, life has undergone a huge change, into a smiling and cheerful girl, work skills have also progressed very quickly, known as the cloud customer service in the "special cloud group" members. "The picture shows that Ali's colleagues specifically to visit Peipei in the dormitory, cheering her on!

This is the first time I've ever seen a computer that was used in a computer program.

Subsequently in the second floor conference room for a symposium. At the symposium, the cloud world company general manager Zhang Shengwen on the Canyou currently training, employment and other incubation model of a detailed report on the situation, and analyzed the characteristics of the Canyou's remote employment project, for the existence of problems put forward proposals. The leaders learned about the company's incubator model in detail and asked about the company's operation process and status. Discussions were held on how to better give people with disabilities good training, smooth employment, solve the livelihood of people with disabilities and other issues, while offering suggestions for the employment of people with disabilities.

Since the Taobao cloud customer service program for the disabled in Henan has been carried out for more than a year, it has received strong support from the CDPF, Alibaba, Shenzhen Canyou Group and local governments and disability associations, and has achieved promising results, and has set up training and employment bases for the disabled in Zhengzhou, Kaifeng, Hebi, Jiaozuo, Pingdingshan, etc., which is a solid step forward in promoting the accurate poverty alleviation for the disabled.